2024 Conference Schedule

This conference has been specifically designed for anyone working in the onsite power or emergency power industry, or utilizing onsite power services in their operations. This includes your C-suite and leadership team, operations, human resources, finance, sales & customer service, front-line support, parts & service team, service advisors, project managers, manufacturer reps & sales engineers.

Each day, we will spend the morning meeting as an entire Conference, listening to speakers whose discussions are important for all attendees to hear, regardless of their functional role.

Each afternoon, we move into breakout sessions. Attendees can choose whichever session is most interesting and applicable for them and their role.  Since sessions run concurrently throughout the afternoon, bringing multiple people from your team to the Conference will ensure that your Company will get the full benefit of all breakout sessions.

If you are a facilities manager please contact Michelle Hilger for your registration ticket discount code.

Days Until Conference

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Sunday, June 16, 2024

  • 2:30 – 5:00 pm | Conference Check-In | Exhibitor Set Up
  • 5:30 – 8:00 pm | Welcome Reception & Dinner

Monday, June 17, 2024

  • 7:30 – 8:45 am | Conference Registration & Breakfast in Exhibit Hall
  • 8:45 – 9:00 am | Welcoming Announcements in General Session Room
     General Sessions
9:00 – 10:00 am – General Session Keynote: Two Legs Shorted to Ground
Hayden Bailey, Generator Technician (a.k.a. Limb Loss Boss)
3

More to come

10:15 – 11:15 am– General Session: The Obstacles of Creating Good Jobs
Sandhya Mahadevan, Fellow, Good Jobs Institute, MIT Sloan Research Affiliate
3
The case for good jobs seems easy to make: how can any organization win without having a great team that’s set up to succeed? But many leaders—especially in service businesses—think they can’t afford to create that team. They have been taught that labor is just another cost, market pay is the right pay, lean and mean is what drives efficiency, and spreadsheets tell the truth. Now they feel trapped in a vicious cycle of low pay, high turnover, lots of problems, and poor performance.
This interactive session will cover the business case for good jobs and the most common misconceptions about building a good jobs operating system.

The Good Jobs Institute has worked with dozens of companies to apply the Good Jobs Strategy at their organizations, from Fortune 500 retailers to regional restaurant chains.

11:30 am – 12:30 pm – General Session: The Good Jobs Strategy: How Some Companies Leverage People Investment to Win with Customers
Sandhya Mahadevan, Fellow, Good Jobs Institute, MIT Sloan Research Institute
3
The Good Jobs Strategy is a system that creates superior value for employees, customers, and investors by combining investment in employees with operational choices that increase employee productivity, contribution, and motivation. Successful Good Jobs Strategy implementations have resulted in higher customer loyalty, higher sales, higher productivity, and lower turnover. The Good Jobs Institute has worked with dozens of companies to apply the Good Jobs Strategy at their organizations, from Fortune 500 retailers to regional restaurant chains.
This deep dive into the Good Jobs Strategy will include case studies from other companies and interactive discussions about how to apply the system to your organization.
  • 12:30 – 1:30 pm | Lunch in Exhibit Hall
  • 1:30 – 2:15 pm | Concurrent Breakout Sessions (Multiple Tracks)
     Human Resources / Operations
1:30 – 3:15 pm – Effective Management of Difficult or Struggling Employees
Dulcee Loehn, Business & Executive Coach, FocalPoint Coaching & Training
3

Onboarding, Corrective Feedback & Accountability
Employees are our greatest asset. Having clear expectations & measurements is essential in managing employee job performance, but what happens when things don’t go as planned?  Since attrition costs companies 3X to 6X that person’s annual salary, managers need techniques to help their employees bring their performance back to expectations. This live seminar will review how to provide corrective feedback, boost performance, and hold the employee accountable for results while at the same time protecting your organization.   You will leave with tips on how to set someone up for success, roadmaps for the corrective & coaching conversations, and guidance on driving empowerment and accountability. Plus, you will learn the one key thing, that if missing in an employee, is a “deal-breaker” for all managers.

Topics covered will include:

  • Principles for identifying the right people for your team
  • Examining how to set employees (and yourself) up for success
  • Learning how to have a coaching conversation; moving from a Director approach to a
  • Coaching approach, driving empowerment and accountability
  • Exploring the principles for giving corrective feedback when necessary
  • Learning how to empower your team members and stop putting out fires
  • Guidance on maintaining the proper paperwork

Who Should Attend: 

  • Owners
  • Managers and Supervisors
  • HR Professionals

Dulcee Loehn, Business and Executive Coach at FocalPoint Coaching & Training

3:30 – 4:15 pm – Grief: A Hidden Safety Risk
Jennifer Landon, VP of Education & Workforce Development at ABC NH/VT and Founder of Your Grief Matters
3

Delve into the staggering impact of grief on American businesses, costing $225.8 billion annually, and explore risk mitigation strategies. Learn to identify the causes of grief, understand its effects on our mental and physical well-being and discover supportive measures for those experiencing grief, often masked as performance issues or “presenteeism.”

Participants will uncover ways to navigate conversations around loss sensitively, offering alternative phrases of condolence.

Jennifer Landon, VP of Education and Workforce Development at ABC NH/VT and Founder of Your Grief Matters

     Service / Technology
1:30 – 2:15 pm – Why Thermal & Acoustic Insulation is Essential
Lincoln Sheppard, Lead Sales Engineer, Orange County Thermal Industries Inc. (OCTI)
3

This presentation will explain why insulation is vital to a large engine project.  Whether it is PowerGen, Oil & Gas, Marine, or Transportation, reducing heat, sound, and emissions while maintaining safety and governmental requirements is the ultimate goal.  After attending this session, you will be able to understand why insulation is so important, understand the materials used for insulation and why they are different, and identify faulty or missing insulation at a project site.  These concepts will be supported through graphics, research, case studies, and good old-fashioned experience.

What we’ll cover:

  • Why Insulation
  • Materials used for insulation
  • Applications
  • What to look for at the customer’s site
  • Case Studies
  • What to look for in an Insulation Company
2:30 – 3:15 pm – DOT Compliance: The Ins and Outs of Complying as a Service Provider
Catherine (Cate) Brooks, President, C Brooks DOT Training and Compliance LLC
3

This session will dive into hours-of-service and the DOT regulations those who hire, and schedule drivers need to be aware of in order to be in compliance.  Cate will also discuss how the generator install and service industry specifically has to navigate the hours-of-service, including when they are subject, when they are not, and the different means of staying in compliance with the hours-of-service regulations. 


Cate (Catherine) Brooks, President at C Brooks, DOT Training And Compliance LLC

3:30 - 4:15 pm Leveraging Technology to Boost ROI & Modernize Your Sales Process
Chris Stilwell, Founder & Head Coach, TSSG (a Generac Authorized Sales Training Provider)
3

Who: Sales, Management and Business Owners 

Course Overview:  In the new buyer’s economy, businesses and dealerships need to adapt to the evolving landscape of sales. This course addresses the shift in buying behavior and explores the essential role that owners and managers play in their organization’s sales process. We will dive into how modernizing workflows and processes can improve sales performance, and how updated systems can aid in generating more repeat business and referrals. We will also cover effective goal setting and incentivization structures for building successful sales teams. Attendees will learn about: 

  • Buying Has Changed, Why Hasn’t Selling? 
  • SDR’s, Who Are They and What Do They Do? 
  • Workflow and Process Modernization (CRM’s) 
  • Goal Setting and Incentivization Structures for Successful Teams 
  • How to Get the Right Referrals and Increase Organic Business 

Chris Stilwell, Founder & Head Coach of TSSG

     Sales & Management Workshops
1:30 – 2:15 pm – Powerful Public Speaking
Anne Kroger, Owner, Kroger Grant Consultants
3

Communications skills are vital in today’s world, both professionally and personally. Yes, so often individuals and teams are held back because of poor public speaking skills. This session will cover physical and intellectual skills that will allow the presenter to get their message across in a professional, polite, and effective manner.

Learning Objectives:

  • Using Direct Eye Contact
  • Controlling Nervousness
  • Using Physical Skills to look as commanding and competent as you are

Anne Kroger, Owner at Kroger Grant Consultants (KGC)

2:30 – 3:15 pm – Successful Conversations
Anne Kroger, Owner, Kroger Grant Consultants
3

Effective communicators are more successful and happier because they can convey a message and have productive conversations. This session will explore what successful conversations look like and how to become the best communicator one can be.

Attendees will learn:

  • How to give and receive feedback with grace
  • How to deal with tough conversations both as the deliverer and the receiver
  • How to build relationships – personal and professional – through positive communication

Anne Kroger, Owner at Kroger Grant Consultants (KGC)

3:30 – 4:15 pm – Find Your Why
Anne Kroger, Owner, Kroger Grant Consultants
3

People, teams, and firms that know their Why enjoy greater success, happiness, and loyalty among employees. Those that can communicate and share their why are better story tellers. This session will work through a series of questions to explore and express individual’s and firm’s Why.

Attendees will learn:

  • Why do they do what they do, what inspires them, who do they do it for?
  • What does your firm do and why does that matter?
  • How to share both in a compelling way with your audience

Anne Kroger, Owner at Kroger Grant Consultants (KGC)

4:15 – 6:00 pm | Happy Hour & Networking in the Exhibit Hall

Tuesday, June 18, 2024

  • 7:30 – 8:45 am | Registration & Breakfast in the Exhibit Hall
  • 8:45 – 9:00 am | Welcome Remarks in the General Session Room
     General Sessions
9:00 – 10:00 am – General Session: Keynote: Respons-Able Leadership: Being the Lighthouse in a Storm
Ben Killoy, Veteran & Motivational Speaker, Ben Killoy Speaks
3

In this keynote, we introduce “Response-Able Leadership,” the idea of being a steadfast
lighthouse in a storm. This approach focuses on the leader’s ability to respond with composure
and clarity in challenging situations, much like a lighthouse provides unwavering guidance amidst
turbulent seas.

Attendees will learn how to embody this style of leadership, using their capacity to remain calm
and make thoughtful decisions under pressure, thereby creating a supportive and stable
environment for their teams.

Ben Killoy, Veteran & Motivational Speaker at Ben Killoy Speaks

10:15 – 11:15 am – General Session: The AHJ’s Look into Emergency Management Protocols within OnSite Power
Edward M. Browne, Consultant, Joint Commission Resources
3

Edward M. Browne (Consultant at Joint Commission Resources)

Edward M. Browne, Consultant at Joint Commission Resources

11:30 am – 12:15 pm – General Session: Case Study: Navigating a Complete Switchgear Upgrade in the Healthcare Environment
James Kerschinske & Dave Kimmey, Enercon
3
Presented by Enercon

As electrical systems in buildings age, components age and become out of date. As they age, components become less reliable, and may become obsolete. Today’s components offer so much more: multi-function relays, faster response, and remote capabilities are just a few of the improvements.

A customer may have intended to parallel their generators with the utility 20 years ago, but most likely, EPA regulations won’t allow them do that today, so they would need a Sequence of Operation change. Or, maybe the electrical loads have grown over the years and you need to add more generators. The operation of your electrical power can change over the years and it may be time for your customers to consider an upgrade to their generator switchgear.

We will discuss what a switchgear retrofit is, when to consider a retrofit, the benefits of a retrofit, and provide some insight on a recent project Enercon and Cheshire Medical Center (Keene, NH) completed to upgrade their emergency switchgear.

 

James Kerschinske, Sales and Business Development Manager at Enercon

Dave Kimmey, Switchgear and Generator Controls RSM / Electrical Applications Engineer at Enercon

  • 12:30 – 1:30 pm | Lunch in the Exhibit Hall
  • 1:30 – 4:15 pm | Concurrent Breakout Sessions (Multiple Tracks)
    Sales & Management Workshops
1:30 – 4:15 pm – The Simple Secrets to Improving Sales Without Increasing Costs, 3 Part Series
Dulcee Loehn, Business & Executive Coach, FocalPoint Coaching & Training
3

So often, when we decide we need more revenue, we immediately think we need to increase our sales and marketing spend. This is simply not true.

We often fail to recognize the simple things make all the difference is transforming our sales and our business. In this workshop, we are going to get back to the basics of exceptional customer service and show how those actions can impact revenue. Seriously, we are actually going to discuss the information, brainstorm ideas to implement, and then work the math so you can determine how much your ideas will improve your revenue in 2024 without spending any additional money on marketing or sales!

If you are tired of feeling like every business improvement is difficult and are longing for a simpler way to significantly impact your business, this workshop is for you.

In the 3-part series workshop, you will learn:

  • That there are only 6 ways to improve your business
  • How to significantly improve your business by making very small changes
  • The forgotten fundamentals of exceptional customer service despite organizational challenges
  • How to use Conversational Intelligence concepts to boost customer retention and referrals
  • The secrets to building the business and team you want
  • How to develop others so you have confidence in their abilities

Dulcee Loehn, Business and Executive Coach at FocalPoint Coaching & Training

     Technical Sessions
1:30 – 3:15 pm – HVO / Renewable Fuel: A Revolutionary Development to Ensuring the Stability of Long-Term Stored Fuels
Matt Leuck, Renewable Fuels Technical Expert, Neste and David McCallum, Senior Sales Manager, Rolls-Royce Solutions America, Inc.
3

Renewable liquid fuels are still the best options available to lower the carbon footprint of many industry sectors, and renewable diesel is one of the most effective solutions today to reduce GHG emissions from power generation, which is often overlooked.

This session will cover the benefits, including the compatibility with current infrastructure and engines, the same reliability that fossil diesel can deliver, as well as its availability today and the increasing production in the near future.

Matt Leuck, Manager for North America at Neste

David McCallum, Senior Sales Manager at Rolls-Royce Solutions America, Inc.

3:30 – 4:15 pm – Zero Tolerance: The Challenges of High Pressure Common Rail Fuel Pumps in Emergency Power Applications
Erik Salvato, Owner, Diesel Fuels Injection
3

Presented by Diesel Fuel Injection

More info coming soon

     Leadership Series
1:30 – 2:30 pm – Have Extreme Ownership as a Self-Aware Leader
Ben Killoy, Veteran & Motivational Speaker, Ben Killoy Speaks
3

In this workshop, participants will not only learn to take charge of situations but also to take charge of themselves. We’ll explore how leaders can sometimes be their own biggest obstacles, and how to overcome this. It’s tailored for those who feel the call to lead but find themselves hesitating or doubting their choices. By acknowledging that you might sometimes be the ‘arsonist’ in your own life, you can learn to stop fighting fires and start building foundations.

Learning Objective: Cultivate Self-Aware Leadership
Learn to recognize and address personal barriers to leadership, understanding that the path to effective leadership begins with self-awareness. Develop strategies to transition from reactive problem-solving to proactive foundation-building.

Ben Killoy, Veteran & Motivational Speaker at Ben Killoy Speaks

2:45 – 3:30 pm – Leading with Empathy & Strength
Ben Killoy, Veteran & Motivational Speaker, Ben Killoy Speaks
3

Here, we delve into the emotional intelligence required to lead with strength and compassion. Participants will learn to look inward before projecting outward, understanding that empathy starts with self-awareness. This workshop is designed for leaders who want to foster a culture of growth and resilience, transforming challenges into team-building opportunities. It’s a deep dive into the mirror, asking, “How am I contributing to my team’s experience?”

Learning Objective: Empathy and Emotional Intelligence in Leadership
Master the art of introspective empathy to lead with compassion and strength. Gain the skills to foster a supportive team environment, turning individual challenges into collective triumphs.

Ben Killoy, Veteran & Motivational Speaker at Ben Killoy Speaks

3:45 – 4:30 pm – Adaptive Leadership: Identifying Your Constants & Variables
Ben Killoy, Veteran & Motivational Speaker, Ben Killoy Speaks
3

Change is the only constant, and adaptive leadership means understanding what should remain steadfast and what should be flexible in your leadership style. In this session, we’ll tackle the balance between conviction and adaptability, helping participants identify when to stand firm and when to evolve. It’s aimed at leaders who find themselves at the helm in turbulent times, guiding them to navigate the waters without losing sight of their destination.

Learning Objective: Principles of Adaptive Leadership
Acquire the ability to discern between core values and adaptable strategies within leadership roles. Embrace change as a catalyst for growth, learning to lead with flexibility while remaining true to your vision.

Ben Killoy, Veteran & Motivational Speaker at Ben Killoy Speaks

     “Fuel You!” Interactive Workshops

      Did you enjoy Day 1’s communication topics? Don’t miss these mini workshops during which we’ll dive in and learn more! Limited to 20

1:30 – 2:15 pm - Fuel You - Powerful Public Speaking
Anne Kroger, Owner, Kroger Grant Consultants
3

Using the baseline skills we learned the day before, this interactive session and role playing attendees will become comfortable communicating with clients to present themselves as the experts that they are. Each person will be encouraged to develop his or her own style based on his or her personality, within the basic structure. Since the approach is flexible, various methods will be used, adjusted, and refined as we work through the session to ensure learning.


Anne Kroger, Owner at Kroger Grant Consultants (KGC)

2:30 – 3:15 pm - Fuel You - Successful Conversations
Anne Kroger, Owner, Kroger Grant Consultants
3

Attendees at this workshop will explore and practice better communication skills. Using common sense and good manners, we will perfect listening, discover other’s motivators, gather more information, and learn to respond to objections as well as negative feedback. Through interactive exercises, attendees will learn how to move forward both a conversation and a relationship.


Anne Kroger, Owner at Kroger Grant Consultants (KGC)

3:30 – 4:15 pm - Fuel You - Find Your Why
Anne Kroger, Owner, Kroger Grant Consultants
3

Attendees at this interactive workshop will develop their own Why. Working with partners or teams, we will work through the Why discovery process. This process is a series of conversations and probing questions that both share our stories and allow partners to identify themes in those stories. Identifying themes in our stories lets us collectively pinpoint an individual’s strengths. These strengths permit us to ultimately discover our Why.


Anne Kroger, Owner at Kroger Grant Consultants (KGC)

4:30 – 6:00 pm | Happy Hour & Networking in the Exhibit Hall

6:00 – 8:30 pm | Dinner & Networking in the General Session Room

Wednesday, June 19, 2024

  • 7:30 – 8:45 am | Registration & Breakfast in the Exhibit Hall

     

  • 8:45 – 8:55 am | Announcements & Closing to Breakout Workshops

     

  • 9:00 am – 12:15 pm | Breakout Workshops
Training Workshops
9:00 – 10:30 am - Advanced Sales Training: Selling to the Modern Buyer with Solution-Based Sales
Chris Stilwell, Founder & Head Coach, TSSG (a Generac Authorized Sales Training Provider)
3
Selling is different today than it was 5 years ago, and people in sales roles need to adapt in order to connect with a new generation of buyer. This course dives into what a modern sales process should look like by covering key elements of the perfect in-home consultation. Participants will gain valuable insights into crafting effective roadmaps and scripts for sales calls, how to overcome the most common objections, the right questions to ask and when to ask them, all while honing the essential skills salespeople need in order to sell effectively in this new economy.
Attendees will learn about:
  • The 3 Phases and 5 Steps to the Ideal In-Home Consultation
  • Roadmap and Scripting for Generator Sales Calls and Consults
  • Skills Training on Timing, Tone and Intention of Calibrated Questions
  • How to Close Without Closing (Guided Self-Discovery)
  • Overturning Surface Level Objections (Your 3 biggest No’s)

Chris Stilwell, Founder & Head Coach of TSSG

Chris Stilwell, Founder & Head Coach, TSSG (a Generac Authorized Sales Training Provider)

9:00 – 10:30 am - DOT Compliance: Setting Up Driver Qualification Files
Catherine (Cate) Brooks, President, C Brooks DOT Training and Compliance LLC
3

Learn more about setting up a Drivers Qualification file and the required documents. This session will focus on what is needed for drivers who do not operate CDL vehicles, required record keeping, what will disqualify a driver, and for how long.

Cate (Catherine) Brooks, President at C Brooks, DOT Training And Compliance LLC

10:45 am – 12:15 pm - Insurance Assessments: Protect your People, Profit and Reputation
Eric Horner, Vice President, The Rowley Agency
3

Eric Horner, Vice President with The Rowley Agency 

Learn how your response to a catastrophic event can either ruin or restore your company’s reputation. See how litigation financing can impact the outcome of M.I.S.T. claims and other 3rd party actions against you. Technology on the highway saves the day.

10:45 am – 12:15 pm - Selected Changes to the 2023 National Electrical Code
Timothy Mikloiche, Founder, Electrical Training Services & Chief Building Official/Supervisor of Inspections, West Hartford, CT
3

This section will review various changes in Articles 445, 700, 701, and 702 of the 2023 NEC. A review of Articles 90 and 100 will also be included in the section. 

What we will cover:
  • The scope of the NEC
  • Important definitions, and changes to definitions, that apply to standby systems
  • Selected code changes made to emergency, legally required, and optional standby systems
Technical & Education Sessions Continued
9:00 – 9:45 am – Bringing in New Talent and Meeting Younger Generations Where They Are
Darell Ignelzi, Technical Training Specialist
3

Darell Ignelzi
Technical Training Specialist 

The trade industry is facing a crisis of manpower.  The workforce is aging, and few are coming in to replace them.  This knowledge becomes lost with no one to pass on the torches to.  In May and June of 2021 there were 388,345 jobs lists for skilled trades workers with 78% staying unfilled.  4 million high school students graduate every year with 75% not attending college or joining the military.  This presentation will go over where younger generations are congregating, how to get their attention and how to make the trade industry more attractive for men and women in the 18-25 year old demographic. 

10:00 – 10:45 am – An Insider's Scoop on Managing the Daily Fires Involving Technician Training, Retention and Workflows
Raymond Macglashing, Generator Service Manager, Power Products
3

Raymond Macglashing
Generator Service Manager, Power Products

An Insider’s Scoop on Managing the Daily Fires Involving Technician Training, Retention and Workflows

11:00 – 11:45 am – Help Avoid Costly Maintenance Issues: Importance of Pre-Planning in Fuel Tank Design for Emergency Power
Michelle Hilger, Diesel Fuels Specialist, Mongoose Power Solutions
3

More info coming soon

Fuel Your Future, 4th Annual Northeastern Generator Conference

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